Career Opportunities

Job Title: Shelter Operations Director

Department: Administration

Reports to: Board of Directors

Position Status: Full-time, Exempt, Salary

Position Summary:

The Humane Society of the North Bay (HSNB), is seeking a compassionate, experienced and motivated Shelter Operations Manager to carry out day-to-day duties, including animal care and managing staff. We are a busy shelter, and typically have up to 40 large dogs, 15 small dogs and 20+ cats (maximum capacity). The duties of the Operations Manager are extremely varied, so the ideal candidate will be flexible with the ability to prioritize and delegate when necessary. Must be willing to work long and irregular hours, including nights, weekends and holidays.

Essential Duties:

  • Develop, implement and maintain policies and procedures to ensure safe and humane treatment of animals admitted to the care of HSNB
  • Supervise, train and motivate all staff to maximize their effectiveness and productivity and ensure that all staff are appropriately trained in the Standard Operating Procedures relevant to their duties
  • Ensure staff is entering and updating all data related to animal care promptly, thoroughly, and accurately
  • Ensure staff are accurately completing daily checklists and tasks through direct physical inspection of kennels and grounds
  • Responsible for hiring and firing, conducting disciplinary actions and performance appraisals, with assistance from Board Liaison
  • Work with Medical Lead to ensure spay/neuter appointments, medical appointments, surgeries, and medical care are scheduled and completed
  • Continually observe conditions within the organization and recommend changes/improvements to the Board of Directors to ensure efficient use of resources and sustainability of operations
  • Maintain our positive, collaborative relationships with other agencies, rescue organizations, medical providers, City staff, corporate entities within Solano County and local media
  • Work with Board of Directors to develop annual budget and operate within budget guidelines
  • Follow the strategic plan and budget for maintain revenue and expense goals
  • Continuously monitor and enforce contractual compliance of our City and County agreements
  • Review and approve all public communications including news and fundraising releases, organization publications and documents with assistance from the Board Liaison
  • Coordinate with contractor to ensure and maintain functionality of current IT systems and equipment
  • Work with contractors as needed to ensure functionality and maintenance of facility
  • Attend regular meetings with the Board of Directors and committees. Provide detailed monthly activity reports to the Board of Directors (on Finance, Shelter statistics, Incidents, Personnel).

Requirements & Qualifications:

  • BS Degree in related field or completion of sufficient coursework to successfully perform the required duties of the position or any equivalent combination of education/experience
  • Prior experience as a Manager, Assistant manager, or equivalent role in a non-profit or animal welfare organization is highly desired
  • Must possess excellent skills in conflict resolution, coaching and counseling
  • Knowledge of state and local laws, regulations, codes and ordinances relating to the humane treatment and sheltering of animals
  • Excellent written, verbal and overall communication skills
  • Fundamental working knowledge of social media platforms
  • Microsoft Office skills, with Shelter Buddy experience preferred
  • Understand and possess safe animal handling skills for dogs and cats and basic animal behavior
  • Have excellent customer service skills
  • Proven leadership ability
  • Ability to communicate effectively with the public, fellow employees and volunteers
  • Willingness and ability to adjust tasks in accordance with changing deadlines and priorities
  • Ability to evaluate the efficiency of programs, systems, and procedures and make recommendations for change when needed
  • Demonstrate flexibility, organization, self-motivation and ability to work independently
  • Possess ability to recognize and understand de-escalation techniques
  • Ability to experience high-stress situations calmly and professionally
  • Valid CA Driver’s License with a good driving record and full-coverage insurance required

Physical demands include:

  • Lifting and moving animals and cages up to 50 lbs.
  • Frequent movement, including but not limited to standing, walking, stooping, carrying heavy loads, movement of cages, and restraining active animals.
  • Operation of motor vehicle
  • This position requires grasping, repetitive hand movement and fine coordination in preparing statistical reports and data, using a computer keyboard
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
  • Hearing is required when providing phone and counter service

Working conditions include:

  • Possible exposure to dangerous, diseased, frightened, and injured animals.
  • Must be comfortable handling dogs and cats of any and all ages in a stressful environment.
  • Contact with animals may result in injuries such as, but not limited to, scratches and bites.
  • Physical restraint may be required to safely control an animal, which may include leashes, towel wraps and other humane restraint processes.
  • Possible exposure to potentially harmful chemicals and prescribed veterinary drugs.
  • Working with strong cleaning agents on wet surfaces.
  • Frequent exposure to household and industrial cleaning supplies, which may include but not limited to, bleach, soaps, and standard cleaning agents in shelter environments.
  • Indoor and outdoor work in all weather conditions.
  • Exposure to animal feces, urine, vomit and possibly blood.
  • Excessive, uncontrolled noise associated with stressed or reactive dogs and cats.
  • Exposure to various smells due to the day-to-day activity at the shelter and may include odors from feces, urine, medications and cleaning chemicals.
  • Interacting with members of the public who are upset, frightened and/or angry regarding a lost or found pet, an adoption outcome, surrender, or return-to-owner process
  • Emotional demands include: witnessing the results of animal abuse and neglect, and determining the need to send animals to a licensed veterinarian for euthanasia (although every effort is made to adopt out the animals we take into our care, some animals may be humanely euthanized for terminal disease, quality of life, or behavior that is unsuitable and dangerous for adoption into the community).

COVID-19 considerations: HSNB is staffed 7 days a week and is open to the public by appointment only. We are following CDC guidelines for social distancing, delivering as many services as we can remotely, and are disinfecting the shelter regularly. Everyone at the shelter is required to wear face coverings.

This position description is intended to describe the general content and/or requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

To apply:


Email your cover letter and resume to: or mail to: Humane Society of the North Bay, Attn: Brenda Mooney, 1121 Sonoma Blvd. Vallejo CA 94590. Please apply by May 17, 2021. You can also apply through Indeed.

The Humane Society of the North Bay is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

For additional information, contact Brenda Mooney, Treasurer, Board of Directors,

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