Operations Director

Humane Society North Bay Job Description: Operations Director

Department: Administration

Reports to: Board of Directors

Position Status: Exempt, Salary

Position Summary:
Humane Society of the North Bay is seeking a compassionate leader with supervisory experience in an animal
shelter, humane organization, animal care facility, or similar experience, who will ensure the organization
operates efficiently and effectively and meets our mission and budget goals. This position manages and directs
the operational, administrative, and supervisory duties associated with the day-to-day operation of the shelter.

Essential Duties:
• Develop, implement and enforce policies, protocols and procedures to ensure safe and humane treatment
of animals admitted to the care of HSNB.
• Recruit, interview, hire, supervise, counsel, and evaluate the performance of staff. Provide appropriate
staff training and implement disciplinary action as appropriate.
• Motivate all staff to maximize their effectiveness and productivity and foster an environment of
cooperation and team work.
• Responsible for purchasing and management of inventory.
• Responsible for developing/maintaining comprehensive a volunteer program.
• Manage spay/neuter appointments/program, facilitate and schedule S/N of foster animals, working in
conjunction with the Volunteer/Foster Coordinator.
• Evaluate the effectiveness of processes, policies and procedures and recommend changes/improvements
to the Board of Directors where needed.
• Develop and maintain collaborative relationships with partner agencies, rescue organizations and medical
• Develop relationships within the City, corporate entities within Solano County and local media.
• Work with Board of Directors to develop annual budget and operate within budget guidelines.
• Prepare various statistical reports to make data driven decisions.
• Continuously monitor and enforce contractual compliance of our City and County agreements.
• Review and approve all public communications including news and fundraising releases, organization
publications and documents.
• Fundamental working knowledge of social media platforms.
• Ensure and maintain functionality of current IT systems and equipment.
• Attend regular meetings with the board of directors and committees. Provide detailed monthly activity
reports to the Board of Directors (on Finance, Shelter statistics, Personnel).
• May assist in identifying sources of funding, such as preparing grant applications; and
• Perform other related duties as required.

Requirements & Qualifications:
• BS Degree in related field or completion of sufficient coursework to successfully perform the required
duties of the position or any equivalent combination of education/experience.
• Minimum of 3 years of experience in a management and/or supervisory position as a Director, Assistant
Director, or equivalent role in a non-profit or animal welfare organization.
• Proven skills in problem-solving, conflict resolution, coaching and counseling.
• Excellent written, verbal and interpersonal communication skills.
• Understand and possess general animal handling skills and basic animal behavior.
• Have excellent customer service skills.
• Proven leadership ability.
• Ability to communicate effectively with the public, fellow employees and volunteers.
• Willingness and ability to adjust tasks in accordance with changing deadlines and priorities.
• Ability to analyze the efficiency of programs, systems, and procedures and make recommendations for change when needed.
• Demonstrate flexibility, organization, self-motivation and ability to work independently.
• Possess ability to recognize and understand de-escalation techniques.
• Computer proficiency with MS Office skills; Shelter Buddy experience preferred.
• Ability to deal with high-stress situations calmly and professionally.
• Valid CA Driver’s License and good driving record required.

Physical demands include:
• Lifting and moving animals, cages, food, supplies, etc. up to 50 lbs.
• Frequent movement, including but not limited to standing, walking, stooping, carrying heavy loads, restraining active animals, and operation of motor vehicle.

Working conditions include:
• Possible exposure to dangerous, diseased, frightened, and injured animals.
• Must be comfortable handling dogs and cats of any and all ages in a stressful environment.
• Contact with animals may result in injuries such as, but not limited to, scratches and bites.
• Physical restraint may be required to safely control an animal, which may include leashes, bite poles, towel wraps and other humane restraint processes.
• Possible exposure to potentially harmful chemicals and prescribed veterinary drugs.
• Working with strong cleaning agents on wet surfaces.
• Frequent exposure to household and industrial cleaning supplies, which may include but not limited to, bleach, soaps, and standard cleaning agents in shelter environments.
• Indoor and outdoor work in all weather conditions.
• Exposure to animal feces, urine, vomit and possibly blood.
• Excessive, uncontrolled noise associated with stressed or reactive dogs and cats.
• Exposure to various smells due to the day-to-day activity at the shelter and may include odors from feces, urine, medications and cleaning chemicals.
• Must be able to handle the emotional aspect of work in an animal shelter environment, including the need to send animals to a licensed veterinarian for euthanasia (occasionally, animals may need to be humanely euthanized for terminal disease, quality of life, or behavior that is unsuitable and dangerous for adoption into the community).

This position description is intended to describe the general content and/or requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

To apply for this job, please send your cover letter and resume to: FHartig@hsnb.org or mail to: HSNB Human Resource Director, 1121 Sonoma Blvd. Vallejo CA 94590. Please apply by September 21, 2018. Interviews will be conducted the week of October 1, 2018.

The Humane Society of the North Bay is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

For additional information, contact Frank Hartig, Vice President, Board of Directors, fhartig@hsnb.org.